UniCarriers Americas Corporation (UCA) announced the winners of its Aftermarket Excellence Program (AEP) Awards, for the past fiscal year, ending March 31, 2019. The AEP is designed to recognize UniCarriers dealers who have achieved excellent performance in aftermarket parts and service. In 2019, seven dealers attained platinum level, the AEP’s highest honor.
The AEP challenges UCA dealers to excel in performance standards across eight categories, including business planning, employee training, factory support and customer satisfaction. Each category has a maximum point value that dealers can earn in order to reach four possible award levels: Bronze, Silver, Gold or Platinum. The end-result provides dealers with higher service margins, improved parts sales, more efficient work order processing, stronger customer retention, and in-turn, greater and sustained profitability.
The program was first established in 1995 as the Service Excellence Program to provide dealers with tools to implement best-in-class principles covering technical and customer service practices. In 2014, UCA enhanced the program as the AEP to include parts operation metrics, allowing for a more comprehensive aftermarket program.
“We want to set our dealers up for success, and the AEP was created with that goal in mind,” said Kevin Fick, Director of Aftermarket Sales for UniCarriers Americas Corporation. “All of the award winners have demonstrated they are prepared to go above and beyond to achieve exceptional performance across multiple principles, which provides an opportunity for sustainable and profitable growth.”
All of us at Union Machinery are proud to have been recognized for our commitment to you, our customers. It is because you allow us to serve you, that we are able to prove our abilities in these areas. And we are proud to represent a company like UniCarriers that stands for quality, and honors its dealers for exemplary performance.